Difficult Conversations-How To Talk to Adults About Almost Anything eWorkshop 19 June-2024
This 3 hour eWorkshop is for any staff who may have difficult conversations with clients, other service providers or work colleagues.
The eWorkshop will cover:
how to structure a difficult conversation and find a positive purpose;
the importance of empathy and when not to empathise;
keeping the conversation on track;
using language that does not create resistance;
recognising when not to have a difficult conversation and how to leave a conversation that may be unhelpful;
gaining agreement with the other party and;
making a plan for the future.
For more information, read below.
If you require your organisation to pay for this workshop, please click the Register Only button below and complete the registration form. You will be sent an invoice by our admin team.
This training is for any who may have difficult conversations with clients, other service providers, or work colleagues and covers:
how to structure a difficult conversation and find a positive purpose
the importance of empathy and when not to empathise
keeping the conversation on track
using language that does not create resistance
recognising when not to have a difficult conversation and how to leave a conversation that may be unhelpful
gaining agreement with the other party
making a plan for the future
At the end of the training, the participants will have:
developed their skills in preparing for a difficult conversation
have extended their knowledge and skills in how to structure a difficult conversation
expanded their knowledge and developed their skills in using language that does not create resistance in the other party or parties
have developed their capacity to be flexible in responding to the capacity and needs of the other party or parties when having a difficult conversation.
The topics covered will be tailored to the needs of the group and could include: delivering difficult news to individuals and families; supporting individuals who may be distressed; difficult performance conversations; responding to the difficult behaviour of another person; responding when another person criticises you; personality clashes in the workplace; when to engage in mediation and when not to engage in mediation; difficult conversations in close relationships, among many other possible topics.
The training will be highly interactive and the participants will be encouraged to ask questions at any time.
Detailed notes will be provided.
When: Wednesday, 19th June 2024 from 9.30am to 12.30pm.(AEST)
Where: Online eWorkshop via Zoom. If payment has been received, you will receive the Zoom details in the week prior to the eWorkshop .
Cost: The early bird booking is $195.00 (GST incl) if registered before 27th May 2024, after the 27th May the Full Price is $250.00 (GST incl). Payment is required before attending the eWorkshop.
To register: Register and complete payment. A Tax Invoice will be emailed to you. The payment needs to be completed before the workshop occurs, for the registration to be fully confirmed.
Facilitator: The training will be run by David Cherry, a Clinical and Forensic Psychologist who has been working for over 40 years. David has extensive experience in conducting difficult conversations concerning: delivering difficult news; looking after individuals who are acutely emotionally distressed; difficult performance conversations and managing conflict in addition to his wide experience in providing training on how to conduct difficult conversations.